Cancellation & Refunds Policy

1. Overview

This policy explains how cancellations and refunds work for Plate.Fit subscriptions offered by DataBloom Technologies LLP ("we," "our," "us"). By subscribing to a paid plan, you agree to the terms below.

2. Subscription Cancellation

• You can cancel your paid subscription at any time from your account's Billing settings.
• Cancellation stops future renewals. You will continue to have paid access until the end of the current billing cycle.
• No partial refunds are issued for the unused portion of an active billing period unless required by law.

3. Refund Eligibility

We offer refunds in the following circumstances:

• Duplicate or accidental charges: Refunded in full once verified.
• Technical issues: If a verified bug on our side prevented you from using paid features for an extended period and we are unable to resolve it.
• Unauthorized transactions: Reported within 7 days of the charge and confirmed as unauthorized.

4. Non-Refundable Cases

• Change of mind after the billing period has started.
• Failure to cancel before an auto-renewal date.
• Dissatisfaction with meal recommendations, scan results, or other AI outputs.
• Account suspension or termination due to violation of our Terms of Service.

5. How to Request a Refund

To request a refund, email support@plate.fit from your registered email address with:

• Your account email
• Date and amount of the transaction
• Reason for the refund request

We aim to respond within 3 business days. Approved refunds are processed to the original payment method within 7–10 business days, subject to your bank or payment provider.

6. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or in-app notice. Continued use of the Service after changes constitutes acceptance of the updated policy.

7. Contact